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Who do I contact for help with my SIAMS account?

SIAMS (Secure Identity & Access Management System)  is a single sign-in system maintained by the Alberta Ministry of Innovation and Advanced Education.

Your SIAMS account will most frequently be used to access both ApplyAlberta (Alberta post-secondary application system) and Student Aid Alberta (Alberta student loan application system). You will be prompted to create a SIAMS account when you attempt to use either of these systems for the first time. When creating your SIAMS account, please use your full, legal name.

SIAMS is not affiliated directly with the University of Alberta, but facilitates the application system. As such, please contact the SIAMS Help Desk for inquiries about your SIAMS account. Their contact information can be found on the SIAMS FAQ website in point number 5 in the “General SIAMS Questions” section.

If you wish to make changes to your Undergraduate application once the application fee payment has been made, you must contact Student Connect. Graduate students should contact the Faculty of Graduate Studies and Research.

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Student Connect

Student Connect provides services from the Office of the Registrar to current and prospective undergraduate and graduate students. Services are provided online, by phone, and in person.
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Email: Contact Form »
Phone: 780.492.3113
Toll-Free: 1.855.492.3113
Fax: 780.492.7172

If you need your CCID password reset, please call or visit us as we will need to verify your identity over the phone or in person.

Mailing Address:
Administration Building
University of Alberta
Edmonton, Alberta, Canada
T6G 2M7

Office Hours (MST):
Monday - Tuesday: 8:15 a.m. - 4:15 p.m.
Wednesday: 10 a.m. - 4:15 p.m.
Thursday - Friday: 8:15 a.m. - 4:15 p.m.

Closed for all Canadian public holidays and other university closures.