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My application fee payment will not go through

If you are encountering difficulties with your application fee payment: 

Ensure that you are using an acceptable payment method (Visa, Mastercard, American Express, or Visa debit card).

Ensure that you have completed all required fields within the application. Review the tabs at the top of the application: if any tab does not have a green checkmark, then there are one or more incomplete fields or errors that you will need to complete before you can submit your application and pay the fee.

Ensure that you have entered all the credit card information correctly.

If you have taken all the steps above and the payment will still not go through, there may be a connectivity issue between the application form and the online payment processing tool. In that case, please try again at a later time. 

When payment is successfully received, a confirmation email will be sent to you. If you do not see this email in your inbox, check your spam folder. 

If, after taking these steps, you are still unable resolve the issue, please contact Student Connect.


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Student Connect

Student Connect provides services from the Office of the Registrar to current and prospective undergraduate and graduate students. Services are provided online, by phone, and in person.
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Email: Contact Form »
Phone: 780.492.3113
Toll-Free: 1.855.492.3113
Fax: 780.492.7172

If you need your CCID password reset, please call or visit us as we will need to verify your identity over the phone or in person.

Mailing Address:
Administration Building
University of Alberta
Edmonton, Alberta, Canada
T6G 2M7

Office Hours (MST):
Monday - Tuesday: 8:15 a.m. - 4:15 p.m.
Wednesday: 10 a.m. - 4:15 p.m.
Thursday - Friday: 8:15 a.m. - 4:15 p.m.

Closed for all Canadian public holidays and other university closures.