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What is my student ID number?

Your student ID number is a unique seven digit numerical identifier which is sent via email to all students within 72 hours of applying for admission. Your student ID number is not the same as your Campus Computing ID (CCID), which is used to log in to Bear Tracks.

If you have forgotten your student ID number, it can be found on your ONEcard, or on the right hand side of most pages in Bear Tracks. If you are unable to access Bear Tracks, you can present government issued photo ID to Student Connect in the Office of the Registrar, on the main floor of the Administration Building and they will release your student ID number to you. If you are unable to visit in person, Student Connect is able to release your student ID number over the phone by asking a series of questions to verify your identity.

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Student Connect

Student Connect provides services from the Office of the Registrar to current and prospective undergraduate and graduate students. Services are provided online, by phone, and in person.
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Email: Contact Form »
Phone: 780.492.3113
Toll-Free: 1.855.492.3113
Fax: 780.492.7172

If you need your CCID password reset, please call or visit us as we will need to verify your identity over the phone or in person.

Mailing Address:
Administration Building
University of Alberta
Edmonton, Alberta, Canada
T6G 2M7

Office Hours (MST):
Monday - Tuesday: 8:15 a.m. - 4:15 p.m.
Wednesday: 10 a.m. - 4:15 p.m.
Thursday - Friday: 8:15 a.m. - 4:15 p.m.

Closed for all Canadian public holidays and other university closures.