Ask Student Connect

Find quick answers to FAQs about admissions and more!

Simply enter your question below and click "Ask."

Closest match to your question:

I sent in my documents last week, why does my status still say "initiated"?

If your Bear Tracks To-Do List says that your document is “Initiated,” this means that we have not received the official, complete version of that document. 

We may have received unofficial or interim transcripts or self-reported marks, which will allow us to begin evaluating your application. However, the status will remain as “Initiated” until your official, complete transcripts have been received. 

Please note: even if your official, complete transcripts have been sent to the university, it can take up to 2 weeks for this to be reflected in Bear Tracks. The date your documents are postmarked will be taken as the date on which they were received.

How helpful was this answer?

Still haven't found the answer you're looking for?

Contact Student Connect using our online form.

Student Connect

Student Connect provides services from the Office of the Registrar to current and prospective undergraduate and graduate students. Services are provided online, by phone, and in person.
Learn more »


Email: Contact Form »
Phone: 780.492.3113
Toll-Free: 1.855.492.3113
Fax: 780.492.7172

If you need your CCID password reset, please call or visit us as we will need to verify your identity over the phone or in person.

Mailing Address:
Administration Building
University of Alberta
Edmonton, Alberta, Canada
T6G 2M7

Office Hours (MST):
Monday - Tuesday: 8:15 a.m. - 4:15 p.m.
Wednesday: 10 a.m. - 4:15 p.m.
Thursday - Friday: 8:15 a.m. - 4:15 p.m.

Closed for all Canadian public holidays and other university closures.