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What is the status of the form I submitted?

Please allow three to five business days for processing requests for transcripts, verifications of enrolment or degree, and completion of various forms, plus additional time for mailing. You can check the status of requests for transcripts or verification of enrolment or degree submitted through Bear Tracks under “Document Request Status”.  Alternatively, after typical processing and mailing times have passed, inquires can be directed to Student Connect in person, by phone, or via our Contact Form.

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Student Connect

Student Connect provides services from the Office of the Registrar to current and prospective undergraduate and graduate students. Services are provided online, by phone, and in person.
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CONTACT

Phone: 780.492.3113
Toll-Free: 1.855.492.3113
Fax: 780.492.7172

If you need your CCID password reset, please call or visit us as we will need to verify your identity over the phone or in person.

Mailing Address:
Administration Building
University of Alberta
Edmonton, Alberta, Canada
T6G 2M7

Office Hours (MST):
Monday - Tuesday: 8:15 a.m. - 4:15 p.m.
Wednesday: 10 a.m. - 4:15 p.m.
Thursday - Friday: 8:15 a.m. - 4:15 p.m.

Closed for all Canadian public holidays and other university closures.