Ask Student Connect

Find quick answers to FAQs about admissions and more!

Simply enter your question below and click "Ask."


Closest match to your question:

I received an award offer, but I will not be attending the University of Alberta this upcoming academic year. What do I do?

If you are not planning on attending the University of Alberta, please decline your scholarship or award offer so that another eligible recipient can be awarded the scholarship.

How helpful was this answer?

Still haven't found the answer you're looking for?

Contact Student Connect using our online form.

Student Connect

Student Connect provides services from the Office of the Registrar to current and prospective undergraduate and graduate students. Services are provided online, by phone, and in person.
Learn more »

Student Connect phone lines and in-person services will open at 1 p.m. on Wednesday, February 21.

CONTACT

Email: Contact Form »
Phone: 780.492.3113
Toll-Free: 1.855.492.3113
Fax: 780.492.7172

If you need your CCID password reset, please call or visit us as we will need to verify your identity over the phone or in person.

Mailing Address:
Administration Building
University of Alberta
Edmonton, Alberta, Canada
T6G 2M7

Office Hours (MST):
Monday - Tuesday: 8:15 a.m. - 4:15 p.m.
Wednesday: 10 a.m. - 4:15 p.m.
Thursday - Friday: 8:15 a.m. - 4:15 p.m.

Closed for all Canadian public holidays and other university closures.