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What do I do if it says I don't have access to my Bear Tracks Schedule Builder?

If you are attempting to register in courses and have “no access to Schedule Builder,” check the following:

  • Has the deadline to register in courses passed? A list of major deadlines, can be found in the University Calendar.
  • Have I been admitted to a program at the University of Alberta? You must be admitted to a program at the University of Alberta before you can register in courses. For information on how to check your application status, visit the Bear Tracks User Guide.

If you are still experiencing difficulties in registering for courses, contact Student Connect.

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Student Connect

Student Connect provides services from the Office of the Registrar to current and prospective undergraduate and graduate students. Services are provided online, by phone, and in person.
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CONTACT

Email: Contact Form »
Phone: 780.492.3113
Toll-Free: 1.855.492.3113
Fax: 780.492.7172

If you need your CCID password reset, please call or visit us as we will need to verify your identity over the phone or in person.

Mailing Address:
Administration Building
University of Alberta
Edmonton, Alberta, Canada
T6G 2M7

Office Hours (MST):
Monday - Tuesday: 8:15 a.m. - 4:15 p.m.
Wednesday: 10 a.m. - 4:15 p.m.
Thursday - Friday: 8:15 a.m. - 4:15 p.m.

Closed for all Canadian public holidays and other university closures.