Ask Student Connect

Find quick answers to FAQs about admissions and more!

Simply enter your question below and click "Ask."


Closest match to your question:

Can I opt out of the U-Pass?

If you would like to confirm that you have been assessed the U-Pass fee, please check your Account Details or Fee Assessment in Bear Tracks for the appropriate terms. You can find these under the ‘Financials’ menu on the left. Please refer to the U-Pass Terms and Conditions for more information.

How helpful was this answer?

Still haven't found the answer you're looking for?

Contact Student Connect using our online form.

Student Connect

Student Connect provides services from the Office of the Registrar to current and prospective undergraduate and graduate students. Services are provided online, by phone, and in person.
Learn more »

CONTACT

Phone: 780.492.3113
Toll-Free: 1.855.492.3113
Fax: 780.492.7172

If you need your CCID password reset, please call or visit us as we will need to verify your identity over the phone or in person.

Mailing Address:
Administration Building
University of Alberta
Edmonton, Alberta, Canada
T6G 2M7

Office Hours (MST):
Monday - Tuesday: 8:15 a.m. - 4:15 p.m.
Wednesday: 10 a.m. - 4:15 p.m.
Thursday - Friday: 8:15 a.m. - 4:15 p.m.

Closed for all Canadian public holidays and other university closures.