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How do I contact Financial Services?

For information on payments or refunds, you can contact Financial Services at 780-492-2400 or email student.payment@ualberta.ca. For all other financial inquiries relating to your University of Alberta account, please call their main line at 780-492-3000. Financial Services is located on the third floor of the Administration Building. For in-person office hours, please visit the Financial Services website.

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Student Connect

Student Connect provides services from the Office of the Registrar to current and prospective undergraduate and graduate students. Services are provided online, by phone, and in person.
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CONTACT

Email: Contact Form »
Phone: 780.492.3113
Toll-Free: 1.855.492.3113
Fax: 780.492.7172

If you need your CCID password reset, please call or visit us as we will need to verify your identity over the phone or in person.

Mailing Address:
Administration Building
University of Alberta
Edmonton, Alberta, Canada
T6G 2M7

Office Hours (MST):
Monday - Tuesday: 8:15 a.m. - 4:15 p.m.
Wednesday: 10:00 a.m. - 4:15 p.m.
Thursday - Friday: 8:15 a.m. - 4:15 p.m.

Closed for all Canadian public holidays and other university closures.